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Derek was a most thorough and helpful service advisor. I had some very extensive and expensive work done to my Explorer ($3600.00). Derek explained each job that was identified and gave me a detailed list of priorities and options. I wasn’t happy about the size of my bill but I was pleased with Derek’s professionalism and courtesy. Also, service advisor Travis and technician LA are terrific ambassadors for River West Ford. I feel like I’m now driving a new vehicle and not a 2014 model.
a week ago
My experience at River City Ford was amazing. Friendly service and customer service is top of the line. The work that was done to my car was excellent. I would definitely go back for any other services they offer.
a month ago
Went through the Quick Lane and my experience was everything I expected. It was good. One suggestion, with the seemingly high turnover of service counter personnel, the old familiarity with counter staff is gone. I find each time I use the service, I have to review my history with the new person at the desk, even though I’ve been a customer with various vehicles for over 15 years at this location through several changes in Dealership administration. Is this the new reality, or is this an oversight?
a month ago
Mirah was wonderful to deal with when we were looking for a new vehicle to purchase. She emailed us when new (used) vehicles were coming in as she knew what we were looking for. She was very helpful and we loved her enthusiasm! Other staff we dealt with were just as helpful and knowledgeable. Great service all around! I recommend purchasing a vehicle from them and will definitely go back for future purchases/trades.
2 months ago
I went in a couple of weeks ago after looking around at a couple other dealerships. Right off the bat, the staff was VERY welcoming and friendly which was more than lacking at at least one of the others that I went to. They were happy to show me a couple of cars that were what I described that I was looking for and had them ready QUICKLY for a test drive. My salesman...the finance guy...and even one other sales woman were all an absolute pleasure to deal, very personable, and made the process enjoyable!!! I received a follow-up call from my salesman a couple of days later to make sure I was happy with my purchase, which was appreciated knowing that they don't walk away from the sale and forget you! KUDOS to the staff...I'm glad I came in to River City!
2 months ago
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